> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Claid.ai Refund Policy

We know that sometimes things don’t go as planned, and you may need to request a refund. Our goal is to make the process as transparent and fair as possible while ensuring we can continue providing reliable service for all our customers.

|| This article explains how our refund policy works, when refunds are available, and what to expect if you submit a request.

### Refunds for the current Billing Period
Refunds can be issued **only for an open billing period** - that is, your **most recent charge** and the **current month of service** associated with it.
If you were recently billed and your current subscription period is still active, we can review and process a refund for that specific charge when applicable.
Once a billing period has ended, it is considered **closed**, and we’re unable to issue refunds for past or previously completed cycles.

### Refunds for change of mind
We understand that sometimes you might reconsider right after making a purchase. If that happens, no worries - you’re eligible for a **full refund within 24 hours of purchase**.
To qualify, the refund request must be submitted **within 24 hours** of the original transaction.
We recommend reaching out as soon as possible if you’ve changed your mind so our team can assist quickly.

### Need assistance? We’re here to help
Our support team is always happy to review your situation and make sure you have a clear understanding of your options.

| If you believe you qualify for a refund under the conditions above, please contact our support team at support@claid.ai with:

* **Email address** linked to your account
* **Date and amount** of your last charge
* **A short note** explaining your request

We’ll carefully review the details and get back to you as soon as possible.

We appreciate your understanding and trust - and we’re always here to ensure your experience with us remains smooth, transparent, and fair.